Payments for QuickBooks Point of Sale. Add payments to your QuickBooks Point of Sale system for fast, easy credit and debit card processing. POS payments are integrated with QuickBooks Point of Sale and encrypted to help protect you and your customers.

What Is a Point-of-Sale (POS) System?

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Point-of-sale (POS) systems are quickly evolving beyond fulfilling the basic cash register functions. The ability to work with mobile devices, cloud-based solutions, and cover user's software and hardware requirements, makes today's POS solutions more versatile. We now see increased compatibility with back-end accounting systems and credit card payment processors. Many small to midsize businesses (SMB) are enjoying cloud-enabled POS solutions that no longer require them to maintain a physical back-end server in various locations.

POS systems now integrate more seamlessly with other back-end applications such as customer relationship management (CRM) and inventory management.

While there are several kinds of payment processing solutions available, including credit card readers and various new mobile payment methods, the POS systems we reviewed are full-on cash registers. This means they communicate with back-end accounting software and can handle multiple kinds of payments.

Despite the cash register motif, however, when people talk about POS systems, they're mostly referring to the software, which could be client-based or cloud-based. That's because it's the software that lets you track sales, issue receipts, and perform back-office functions. Such functions include replacing inventory, tracking employee productivity, and noting what sells and what doesn't. The POS systems we reviewed are predominantly focused on SMBs that sell from one to 25 outlets, although a few may handle up to 100.

Another important aspect of POS software is broad support for new payment systems. Your customers may be primarily using one or two payment methods now, but give how quickly payment options can change, those customers may be asking for new options soon. It's best to have a POS system in place that has payment flexibility built-in rather than having to swap out a new system. If you're wondering what kinds of payment options your POS should support, consider the chart of popular brick-and-mortar payment methods compiled by market research firm Statista from a consumer survey the firm conducted in March 2019.

Most Popular Consumer Payment Methods, 2018-2019

(Image credit: Statista)

Key Software Features

The point of a good POS system is to let you get paid for products and services. There are a variety of ways that people get paid today and your POS system should handle all of the methods you need, including cash, checks, and credit and debit cards. Some, but not all, also accept 'contactless' payment types, such as Amazon Pay or Apple Pay.

An important factor to note is that the introduction of Europay, MasterCard, and Visa (EMV), or chipped cards, has complicated things somewhat for small vendors. EMV is the standard that is said to provide more security than the swipe-and-sign tech we've been using for the past decade or so. The ability to 'dip' these cards means additional or new hardware for which some POS systems charge a bit extra.

Once you get past the minimum functionality, then depending on the needs of your business, there are other features that you'll want to look for. These features include the ability for customers to use two types of payment, for example, or to allow for returns, special pricing (for sales or special customers), gift cards, and surge pricing.

Another fast-growing standard is the near-field communications (NFC) transaction, which is an electronic payment system being popularized by mobile giants such as Apple Pay and Google Wallet. Making sure your POS system candidate can handle these new emerging systems is only half of the equation. The other half includes whether or not that implementation will annoy or please your customers as well as whether or not it will help or hinder your Payment Card Industry Data Security Standard (PCI DSS)-compliance efforts.

Another critical area may not be a POS trend but it's still something you'll need to be very careful attention to: product support. If the system crashes at the start of your busy period, then how easy is to get someone on the phone? That's a question that can often be solved by paying for the appropriate support plan. But just because you have someone on the phone doesn't mean your system is back online; you're still losing revenue every time an impatient customer walks out of the store. A backup solution is essential here and that's especially true in the case of cloud-based POS systems. These systems can suffer not only from software problems but also from internet connectivity issues. Ensuring that your vendor has your back in these situations is key, but knowing exactly how and where that support will come from is critical, too. A little more on this later.

Hardware Considerations

And while the software half of the POS system equation is probably most important, especially in a cloud-based solution, many retail businesses will still require a hardware half. In that vein, one of the most popular trends in today's POS systems is mobility. This refers to the ability to move POS functionality out from behind the cash register station and into the hands of roving employees for faster, more customer-centric business transactions. This trend adds new areas of importance to even the usual POS system setup, including an added focus on wireless connectivity, security, and support for tablet or even smartphone endpoints. Most modern POS systems run on generally available tablets such as an or a Microsoft Surface Pro. Many also offer dedicated hardware systems and add-ons, such as card swipers, receipt printers, cash drawers, and barcode scanners.

The advantage of tablet-based systems is in their mobility. You can process payments on your store's floor (especially useful for cutting down lines at the register during busy seasons), at an expo, or at an outdoor pop-up shop. Systems such as Square Point of Sale are known for offering small dongles that connect to a tablet and let you swipe credit cards on the go. While you may not immediately need this type of mobility, it is good to know that it's available.

Another advantage is the amount of information that you can supply customers. A desktop POS device can sometimes be flipped so that the customer can sign on the screen or enter contact information. In addition, some states (such as California) now require some kind of customer-facing screen be available so customers can view sales information as a sale is rung up.

Back-Office Functionality

Today's robust POS systems are more than just about taking payments. They can effectively track your inventory, customers, and employees. A good POS system needs to be able to track what has been sold and how many items remain. When the items are sold out, a POS system can notify you ahead of time so you can restock. Businesses can expect their POS system to be able to subgroup items; for example, it should tell you if you're out of blue birdcages but still have three red birdcages. You should be able to print out barcodes for any items that don't already have Universal Product Codes (UPCs) so that you can scan them during a sale.

The ability to provide analytics is another key feature some POS systems offer. Analytics enables businesses to see what products sell when and to whom. If it is possible to predict that twice as many red coffee cups are sold in November than in April, then you'll know how many to order. If your sales of low-cost candy goes radically up every weekday when the local kids get out of school, then you might want to hire an extra salesperson in the afternoons to help handle things

Employee tracking is also useful. Your POS system should be able to clock your employees in and out, and offer different levels of security depending on a employees' status. This way, a cashier, for example, won't have access to the same back-office functions that a manager has.

Finally, it is useful for a POS system to collect customer information that can be utilized for loyalty programs and other promotional strategies. Some systems offer functionality which is close to that offered by CMS packages; for example, sending emails to customers to thank them for sales, advertise bargains or offer coupons, and offer other loyalty perks.

Something to be aware of: Make sure your POS system can function offline. Networks can go down at the most inconvenient moments, especially if you are selling at an in-person event. You'll want to be able to keep selling even though your POS system may be temporarily out of contact with your back office.

And if you want to do business online as well as in person, some POS systems offer the ability to create an online store that will pull from the same inventory database as your brick-and-mortar store. In fact, an online presence has become so necessary that some systems, such as Shopify POS and Vend POS, include it as part of their package. If you're starting a small retail business, then it could be an important feature to consider.

While all this data is certainly valuable, consolidating it to a central location, especially if you've got multiple retail locations, can get not only complicated, but also risks lots of personal data on the open Internet. To help, consider storing the data with a secure, business-grade cloud storage provider, and making sure that all sessions between the POS system and any remote destination are secured by a virtual private network (VPN).

Processing Payments

Keep in mind that, if you are going to be accepting credit and debit cards (and most businesses must), you're going to need a service that can process those payments. That service is also going to cost you a percentage of your take. A few services, such as Square Point of Sale, offer POS services for free, as long as you process your payments through them. Others, such as Intuit QuickBooks Point of Sale and Shopify POS, charge a monthly subscription rate for use of the software and an additional fee for processing payments. Still others, such as NCR Silver and Vend POS, do not provide processing services themselves but work with a number of third parties. Others that do provide their own processing services will also work with third-party processors. Of the products we cover here in this POS system review roundup, only NCR Silver charges a single, one-time price for its software.

As a result, you will need to think about your needs and how they relate to the POS system that you choose. If you are already using a payment-processing service and want to stick with it, then you will want to look at POS systems which work with that system (usually called 'integrated processing' since the outside company's payments are integrated into the POS). However, if you are starting from scratch, then a POS system that offers an all-in-one service can be very convenient. If something goes wrong, then you'll know who to call.

Product Support

POS systems are built to be as simple to operate as possible and most of them are. But things can always go wrong, especially when you're dealing with back-office functions such as inventory or personnel management. Therefore, it's always a good idea to have a good support system in place. Most POS system vendors offer a wide range of support, starting with articles, videos, and tutorials on how to use their products. Most also provide setup assistance, either as part of the package or for an extra fee.

If you operate a business that has weekend or late hours, then you will probably want to look for a POS system supplier that offers 24/7 support services as you don't want to find yourself without help during a busy Sunday sale.

To help evaluate each POS system, in each review we've included a SmartScore and Customer Satisfaction Rating from a website called FinancesOnline, which evaluates financial solutions. According to the FinancesOnline website, it calculates its SmartScores based on a POS system's main functionalities and features as well as its 'collaboration features, customization, integration with other apps, customer support, and mobility. All these factors are taken into account when calculating the final score (on a 1 to 10 scale).' FinancesOnline draws its customer satisfaction ratings from its proprietary Customer Satisfaction Algorithm that 'gathers user reviews, comments, and opinions across a wide range of social media and calculates a satisfaction rating based on what people think about the product.'

Attract More Sales

In the end, a good POS system enables you to easily make sales, track sales, and enhance your ability to attract more customers, which depends on your special needs. Once you have selected the system that seem to suit your type and size of business, talk to its representatives. Then try it out and make sure that it offers all of the features that won't only fit your company now but also in the coming years.

Featured Point-of-Sale (POS) Systems Reviews:

• Square Point of Sale Review

  
  MSRP: $0.00
  

  Pros: Pricing structure is simple. Offers variety of customer support channels. Excellent hardware options. Supports Android and iOS. Can operate in offline mode.

  Cons: Rapidly growing businesses may experience account freezes over what looks like fraudulent activity. Doesn't offer modules for reporting or inventory management. Larger companies could face high fees.

  Bottom Line: Square Point of Sale offers a comprehensive solution for businesses requiring a Point of Sale (POS) with flat, predictable pricing. Great features and affordable hardware make it an easy pick for our Editors' Choice award.

  Read Review

• Vend POS Review

  
  MSRP: $99.00
  

  Pros: Cloud-based system, so runs on all operating systems. 30-day trial plus a free version is available. Robust mobile sales functionality is offered.

  Cons: Only uses third-party payment processers. Doesn't offer e-mail promotion. Phone support costs extra for most versions.

  Bottom Line: Vend POS brings cross-platform functionality for Mac and PC registers as well as a solid mobile iPad app. This is an excellent point-of-sale (POS) tailored around the needs of small to midsize businesses (SMB) but 24/7 phone support costs extra.

  Read Review

• Bindo POS Review

  
  MSRP: $59.00
  

  Pros: Simple and clear user interface. Easily understood pricing plans. Back-office features available directly from register interface.

  Cons: Activation fee. Integrates with only a few partner services. No 24/7 phone support.

  Bottom Line: Bindo POS does well as an easy to use point of sale solution for local, brick-and-mortar retail operations. A nice price and a solid feature set keep it only slightly behind our Editors' Choice winners.

  Read Review

• Erply Review

  
  MSRP: $99.00
  

  Pros: Offers more features than most, including some customer relationship management functionality. Includes a lot of features for one low monthly price. Highly configurable.

  Cons: No 24/7 customer support. Its feature set could be overkill for smaller shops. User interface is somewhat confusing.

  Bottom Line: Erply differentiates itself by providing outstanding flexibility and a deep feature set. All that capability increase complexity, however, so this may turn off folks seeking a more easy-to-use POS solution.

  Read Review

• Intuit QuickBooks Point of Sale Review

  
  MSRP: $1200.00
  

  Pros: Smooth integration into QuickBooks ecosystem. One-time fee rather than monthly subscription. 30-day free trial. A variety of payment plans

  Cons: Can't create email campaigns. No customer-facing user interface. No mobile solutions.

  Bottom Line: Intuit QuickBooks Point of Sale is an excellent compliment to the company's market-leading small business accounting platform. While its integration here will attract many of Intuit's current customers, its feature set is good enough that the product can stand on its own as a POS platform.

  Read Review

• NCR Silver Review

  
  MSRP: $79.00
  

  Pros: Wide range of available products and features. Innovative desktop solution. Works on mobile tablets. Excellent support services.

  Cons: Doesn't offer own payment processing solution. Combination of various apps can become expensive.

  Bottom Line: NCR Silver offers a wide-ranging selection of point-of-sale (POS) solutions, including a new and stylish hardware solution called Silver Quantum. However, its a la carte approach can become expensive unless approached with care.

  Read Review

• Shopify POS Review

  
  MSRP: $29.00
  

  Pros: Excellent for small businesses or online merchants that want to add an on-site presence. 14-day free trial. Easy to set up. Good customer support. Third-party app store.

  Cons: Advanced features available only on higher tiers. Advanced plans are expensive. Doesn't offer advanced analytics or automatic discounts.

  Bottom Line: Shopify POS is just as flexible as its famous e-commerce-oriented sibling, and the two solutions work well together. That makes it especially useful for companies that place equal emphasis on brick-and-mortar as well as online operation.

  Read Review

• ShopKeep Review

  
  MSRP: $69.00
  

  Pros: Apps for Android and iOS phones offer real-time, back-office information. 24/7 support. Easy-to-navigate user interface.

  Cons: Costs can increase with add-ons. No free trial period.

  Bottom Line: ShopKeep offers the point-of-sale (POS) system features that most small businesses will want without overwhelming them; however, the cost of add-ons can add up.

  Read Review

• Lightspeed Retail POS Review

  
  MSRP: $99.00
  

  Pros: Web-based, back-office software is platform-agnostic. Strong e-commerce functionality.

  Cons: Busy register user interface (UI).

  Bottom Line: While Lightspeed Retail POS's UI can be a bit busy, it does provide all of the basic features needed for a solid point-of-sale (POS) system.

  Read Review

• Revel Systems POS Review

  
  MSRP: $119.00
  

  Pros: Clean and easy-to-navigate register user interface (UI). A variety of back-office tools available from the register. Some interesting features such as Fast Cash button. 24/7 phone support.

  Cons: Costs are not set out clearly on the website. Expensive compared to similar products. Open API access requires additional charge. Confusing interface in some places. No free trial for evaluations.

  Bottom Line: A solid point-of-sale (POS) system for small to midsize businesses (SMBs), Revel Systems POS has a simple UI and many useful features. However, it is expensive and lacks a trial period, which is problematic in the small business market.

  Read Review

The point of sale (POS) or point of purchase (POP) is the time and place where a retail transaction is completed. At the point of sale, the merchant calculates the amount owed by the customer, indicates that amount, may prepare an invoice for the customer (which may be a cash register printout), and indicates the options for the customer to make payment. It is also the point at which a customer makes a payment to the merchant in exchange for goods or after provision of a service. After receiving payment, the merchant may issue a receipt for the transaction, which is usually printed but can also be dispensed with or sent electronically.^[1][2][3]

To calculate the amount owed by a customer, the merchant may use various devices such as weighing scales, barcode scanners, and cash registers. To make a payment, payment terminals, touch screens, and other hardware and software options are available.

The point of sale is often referred to as the point of service because it is not just a point of sale but also a point of return or customer order. POS terminal software may also include features for additional functionality, such as inventory management, CRM, financials, or warehousing.

Businesses are increasingly adopting POS systems, and one of the most obvious and compelling reasons is that a POS system does away with the need for price tags. Selling prices are linked to the product code of an item when adding stock, so the cashier merely needs to scan this code to process a sale. If there is a price change, this can also be easily done through the inventory window. Other advantages include the ability to implement various types of discounts, a loyalty scheme for customers, and more efficient stock control, and these features are typical of almost all modern ePOS systems.

• 2History
• 5Retail industry

Terminology[edit]

Retailers and marketers will often refer to the area around the checkout instead as the point of purchase (POP) when they are discussing it from the retailer's perspective. This is particularly the case when planning and designing the area as well as when considering a marketing strategy and offers.

Some point of sale vendors refer to their POS system as 'retail management system' which is actually a more appropriate term given that this software is no longer just about processing sales but comes with many other capabilities such as inventory management, membership system, supplier record, bookkeeping, issuing of purchase orders, quotations and stock transfers, hide barcode label creation, sale reporting and in some cases remote outlets networking or linkage, to name some major ones.

Nevertheless, it is the term POS system rather than retail management system that is in vogue among both end-users and vendors.

The basic, fundamental definition of a POS System, is a system which allows the processing and recording of transactions between a company and their consumers, at the time in which goods and/or services are purchased.

History[edit]

Software before the 1990s[edit]

Early electronic cash registers (ECR) were controlled with proprietary software and were limited in function and communication capability. In August 1973, IBM released the IBM 3650 and 3660 store systems that were, in essence, a mainframe computer used as a store controller that could control up to 128 IBM 3653/3663 point of sale registers. This system was the first commercial use of client-server technology, peer-to-peer communications, local area network (LAN) simultaneous backup, and remote initialization. By mid-1974, it was installed in Pathmark stores in New Jersey and Dillard's department stores.

One of the first microprocessor-controlled cash register systems was built by William Brobeck and Associates in 1974, for McDonald's Restaurants.^[4] It used the Intel 8008, a very early microprocessor (and forerunner to the Intel 8088 processor used in the original IBM Personal Computer). Each station in the restaurant had its own device which displayed the entire order for a customer — for example, [2] Vanilla Shake, [1] Large Fries, [3] BigMac — using numeric keys and a button for every menu item. By pressing the [Grill] button, a second or third order could be worked on while the first transaction was in progress. When the customer was ready to pay, the [Total] button would calculate the bill, including sales tax for almost any jurisdiction in the United States. This made it accurate for McDonald's and very convenient for the servers and provided the restaurant owner with a check on the amount that should be in the cash drawers. Up to eight devices were connected to one of two interconnected computers so that printed reports, prices, and taxes could be handled from any desired device by putting it into Manager Mode. In addition to the error-correcting memory, accuracy was enhanced by having three copies of all important data with many numbers stored only as multiples of 3. Should one computer fail, the other could handle the entire store.

In 1986, Gene Mosher introduced the first graphical point of sale software^[5] featuring a touchscreen interface under the ViewTouch^[6] trademark on the 16-bit Atari 520ST color computer.^[7] It featured a color touchscreen widget-driven interface that allowed configuration of widgets representing menu items without low level programming.^[8] The ViewTouch point of sale software was first demonstrated in public at Fall Comdex, 1986,^[9] in Las Vegas Nevada to large crowds visiting the Atari Computer booth. This was the first commercially available POS system with a widget-driven color graphic touch screen interface and was installed in several restaurants in the US and Canada.

In 1986, IBM introduced its 468x series of POS equipment based on Digital Research's Concurrent DOS 286 and FlexOS 1.xx, a modular real-time multi-tasking multi-user operating system.

Modern software (post-1990s)[edit]

A wide range of POS applications have been developed on platforms such as Windows and Unix. The availability of local processing power, local data storage, networking, and graphical user interface made it possible to develop flexible and highly functional POS systems. Cost of such systems has also declined, as all the components can now be purchased off-the-shelf.

In 1993, IBM adopted FlexOS 2.32 as the basis of their IBM 4690 OS in their 469x series of POS terminals. This was developed up to 2014 when it was sold to Toshiba, who continued to support it up to at least 2017.

Retail Point Of Sale Software Review

As far as computers are concerned, off-the-shelf versions are usually newer and hence more powerful than proprietary POS terminals. Custom modifications are added as needed. Other products, like touchscreen tablets and laptops, are readily available in the market, and they are more portable than traditional POS terminals. The only advantage of the latter is that they are typically built to withstand rough handling and spillages; a benefit for food & beverage businesses.

The key requirements that must be met by modern POS systems include high and consistent operating speed, reliability, ease of use, remote supportability, low cost, and rich functionality. Retailers can reasonably expect to acquire such systems (including hardware) for about $4000 US (as of 2009) per checkout lane.

Reliability depends not wholly on the developer but at times on the compatibility between a database and an OS version. For example, the widely used Microsoft Access database system had a compatibility issue when Windows XP machines were updated to a newer version of Windows. Microsoft immediately offered no solution. Some businesses were severely disrupted in the process, and many downgraded back to Windows XP for a quick resolution. Other companies utilized community support, for a registry tweak solution has been found for this.^{[10][unreliable source]}

POS systems are one of the most complex software systems available because of the features that are required by different end-users. Many POS systems are software suites that include sale, inventory, stock counting, vendor ordering, customer loyalty and reporting modules. Sometimes purchase ordering, stock transferring, quotation issuing, barcode creating, bookkeeping or even accounting capabilities are included. Furthermore, each of these modules is interlinked if they are to serve their practical purpose and maximize their usability.

For instance, the sale window is immediately updated on a new member entry through the membership window because of this interlinking. Similarly, when a sale transaction is made, any purchase by a member is on record for the membership window to report providing information like payment type, goods purchased, date of purchase and points accumulated. Comprehensive analysis performed by a POS machine may need to process several qualities about a single product, like selling price, balance, average cost, quantity sold, description and department. Highly complex programming is involved (and possibly considerable computer resources) to generate such extensive analyses.

POS systems are designed not only to serve the retail, wholesale and hospitality industries as historically is the case. Nowadays POS systems are also used in goods and property leasing businesses, equipment repair shops, healthcare management, ticketing offices such as cinemas and sports facilities and many other operations where capabilities such as the following are required: processing monetary transactions, allocation and scheduling of facilities, keeping record and scheduling services rendered to customers, tracking of goods and processes (repair or manufacture), invoicing and tracking of debts and outstanding payments.

Different customers have different expectations within each trade. The reporting functionality alone is subject to so many demands, especially from those in the retail/wholesale industry. To cite special requirements, some business's goods may include perishables and hence the inventory system must be capable of prompting the admin and cashier on expiring or expired products. Some retail businesses require the system to store credit for their customers, credit which can be used subsequently to pay for goods. A few companies even expect the POS system to behave like a full-fledged inventory management system, including the ability to provide even FIFO (First In First Out) and LIFO (Last In First Out), reports of their goods for accounting and tax purposes.

In the hospitality industry, POS system capabilities can also diverge significantly. For instance, while a restaurant is typically concerned about how the sale window functions, whether it has functionality such as for creating item buttons, for various discounts, for adding a service charge, for holding of receipts, for queuing, for table service as well as for takeaways, merging and splitting of a receipt, these capabilities may yet be insufficient for a spa or slimming center which would require in addition a scheduling window with historical records of customers' attendance and their special requirements.

It may be said that a POS system can be made to serve different things to different end-users depending on their unique business processes. Quite often an off-the-shelf POS system is inadequate for customers; some customization is required, and this is why a POS system can become very complex. The complexity of a mature POS system even extends to remote networking or interlinking between remote outlets and the HQ such that updating both ways is possible. Some POS systems even offer the linking of web-based orders to their sale window. Even when local networking is only required (as in the case of a high-traffic supermarket), there is the ever-present challenge for the developer to keep most if not all of their POS stations running. This puts high demand not just on software coding but also designing the whole system covering how individual stations and the network work together, and special consideration for the performance capability and usage of databases. Due to such complexity, bugs and errors encountered in POS systems are frequent.^[11]

With regards to databases, POS systems are very demanding on their performance because of numerous submissions and retrievals of data - required for correct sequencing the receipt number, checking up on various discounts, membership, calculating subtotal, so forth - just to process a single sale transaction. The immediacy required of the system on the sale window such as may be observed at a checkout counter in a supermarket also cannot be compromised. This places much stress on individual enterprise databases if there are just several tens of thousands of sale records in the database. Enterprise database Ms SQL, for example, has been known to freeze up (including the OS) entirely for many minutes under such conditions showing a 'Timeout Expired' error message. Even a lighter database like Microsoft Access will slow to a crawl over time if the problem of database bloating is not foreseen and managed by the system automatically. Therefore, the need to do extensive testing, debugging and improvisation of solutions to preempt failure of a database before commercialization further complicates the development.

POS system accuracy is demanding, given that monetary transactions are involved continuously not only via the sale window but also at the back-end through the receiving and inputting of goods into the inventory. Calculations required are not always straightforward. There may be many discounts and deals that are unique to specific products, and the POS machine must quickly process the differences and the effect on pricing. There is much complexity in the programming of such operations, especially when no error in calculation can be allowed.

Other requirements include that the system must have functionality for membership discount and points accumulation/usage, quantity and promotional discounts, mix and match offers, cash rounding up, invoice/delivery-order issuance with outstanding amount. It should enable a user to adjust the inventory of each product based on physical count, track expiry of perishable goods, change pricing, provide audit trail when modification of inventory records is performed, be capable of multiple outlet functionality, control of stocks from HQ, doubling as an invoicing system, just to name some.

It is clear that POS system is a term that implies a wide range of capabilities depending on the end-user requirements. POS system review websites cannot be expected to cover most let alone all the features; in fact, unless one is a developer himself, it is unrealistic to expect the reviewer to know all the nuts and bolts of a POS system. For instance, a POS system might work smoothly on a test database during the review but not when the database grows significantly in size over months of usage. And this is only one among many hidden critical functionality issues of a POS system.GOODS

Hardware interface standardization (post-1980s)[edit]

Vendors and retailers are working to standardize development of computerized POS systems and simplify interconnecting POS devices. Two such initiatives are OPOS and JavaPOS, both of which conform to the UnifiedPOS standard led by The National Retail Foundation.

Tire Retail Point Of Sale Software

OPOS (OLE for POS) was the first commonly adopted standard and was created by Microsoft, NCR Corporation, Epson and Fujitsu-ICL. OPOS is a COM-based interface compatible with all COM-enabled programming languages for Microsoft Windows. OPOS was first released in 1996. JavaPOS was developed by Sun Microsystems, IBM, and NCR Corporation in 1997 and first released in 1999. JavaPOS is for Java what OPOS is for Windows, and thus largely platform independent.

There are several communication ways POS systems use to control peripherals such as:

• Logic Controls BemaTech
• Epson Esc/POS
• UTC Standard
• UTC Enhanced
• AEDEX
• ICD 2002
• Ultimate
• CD 5220
• DSP-800
• ADM 787/788
• HP

There are also nearly as many proprietary protocols as there are companies making POS peripherals. Most POS peripherals, such as displays and printers, support several of these command protocols in order to work with many different brands of POS terminals and computers.

User interface design[edit]

Retail Point Of Sale Software Uk

The design of the sale window is the most important one for the user. This user interface is highly critical when compared to those in other software packages such as word editors or spreadsheet programs where the speed of navigation is not so crucial for business performance.

For businesses at prime locations where real estate comes at a premium, it can be common to see a queue of customers. The faster a sale is completed the shorter the queue and hence the more room available in a store for customers to shop around and employees to do their work. High-traffic operations such as grocery outlets and cafes need to process sales quickly at the sales counter so the UI flow is often designed with as few popups or other interruptions to ensure the operator isn't distracted and the transaction can be processed as quickly as possible.

Although improving the ergonomics is possible, a clean, fast-paced look may come at the expense of sacrificing functions that are often wanted by end-users such as discounts, access to commission earned screens, membership and loyalty schemes can involve looking at a different function of the POS to ensure the point of sale screen contains only what a cashier needs at their disposal to serve customers.

Cloud-based (post-2000s)[edit]

The advent of cloud computing has given birth to the possibility of POS systems to be deployed as software as a service, which can be accessed directly from the Internet using any internet browser. Using the previous advances in the communication protocols for POS's control of hardware, cloud-based POS systems are independent from platform and operating system limitations. Cloud-based POS systems are also created to be compatible with a wide range of POS hardware and sometimes tablets such as Apple's IPad. Thus cloud-based POS also helped expand POS systems to mobile devices, such as tablet computers or smartphones.^[12] These devices can also act as barcode readers using a built-in camera and as payment terminals using built-in NFC technology or an external payment card reader. A number of POS companies built their software specifically to be cloud-based. Other businesses who launched pre-2000s have since adapted their software to evolving technology.

Cloud-based POS systems are different from traditional POS largely because user data, including sales and inventory, are not stored locally, but in a remote server. The POS system is also not run locally, so there is no installation required.^[13][14]

Depending on the POS vendor and the terms of contract, compared to traditional on-premises POS installation, the software is more likely to be continually updated by the developer with more useful features and better performance in terms of computer resources at the remote server and in terms of lesser bugs and errors.

Other advantages of a cloud-based POS are instant centralization of data (important especially to chain stores), ability to access data from anywhere there is internet connection, and lower start-up costs.^[14][15]

Cloud based POS requires an internet connection. For this reason it important to use a device with 3G connectivity in case the device's primary internet goes down. In addition to being significantly less expensive than traditional legacy point of sale systems, the real strength of a cloud based point of sale system is that there are developers all over the world creating software applications for cloud based POS. Cloud based POS systems are often described^{[by whom?]} as future proof as new applications are constantly being conceived and built.

A number of noted emerging cloud-based POS systems came on the scene less than a decade or even half a decade back. These systems are usually designed for restaurants, small and medium-sized retail operations with fairly simple sale processes as can be culled from POS system review sites. It appears from such software reviews that enterprise-level cloud-based POS systems are currently lacking in the market. 'Enterprise-level' here means that the inventory should be capable of handling a large number of records, such as required by grocery stores and supermarkets. It can also mean that the system—software and cloud server—must be capable of generating reports such as analytics of sale against inventory for both a single and multiple outlets that are interlinked for administration by the headquarters of the business operation.

POS vendors of such cloud based systems should also have a strong contingency plan for the breakdown of their remote server such as represented by fail-over server support. However, sometimes even a major data center can fail completely, such as in a fire.^[16] On-premises installations are therefore sometimes seen alongside cloud-based implementation to preempt such incidents, especially for businesses with very high traffic. However the on-premises installations may not have the most up-to-date inventory and membership information.

For such contingency, a more innovative though highly complex approach for the developer is to have a trimmed down version of the POS system installed on the cashier computer at the outlet. On a daily basis the latest inventory and membership information from the remote server is automatically updated into the local database. Thus should the remote server fail, the cashier can switch over to the local sale window without disrupting sales. When the remote server is restored and the cashier switches over to the cloud system, the locally processed sale records are then automatically submitted to the remote system, thus maintaining the integrity of the remote database.

Although cloud-based POS systems save the end-user startup cost and technical challenges in maintaining an otherwise on-premises installation, there is a risk that should the cloud-based vendor close down it may result in more immediate termination of services for the end-user compared to the case of a traditional full on-premises POS system where it can still run without the vendor.

Another consideration is that a cloud-based POS system actually exposes business data to service providers - the hosting service company and the POS vendor which have access to both the application and database. The importance of securing critical business information such as supplier names, top selling items, customer relationship processes cannot be underestimated given that sometimes the few key success factors or trade secrets of a business are actually accessible through the POS system. This security and privacy concern is an ongoing issue in cloud computing.

Retail industry[edit]

The retail industry is one of the predominant users of POS terminals. A retail point of sale system typically includes a cash register (which in recent times comprises a computer, monitor, cash drawer, receipt printer, customer display and a barcode scanner) and the majority of retail POS systems^[17] also include a debit/credit card reader. It can also include a conveyor belt, weight scale, integrated credit card processing system, a signature capture device and a customer pin pad device. While the system may include a keyboard and mouse, more and more POS monitors use touch-screen technology for ease of use, and a computer is built into the monitor chassis for what is referred to as an all-in-one unit. All-in-one POS units liberate counter space for the retailer. The POS system software can typically handle a myriad of customer based functions such as sales, returns, exchanges, layaways, gift cards, gift registries, customer loyalty programs, promotions, discounts and much more. POS software can also allow for functions such as pre-planned promotional sales, manufacturer coupon validation, foreign currency handling and multiple payment types.

The POS unit handles the sales to the consumer but it is only one part of the entire POS system used in a retail business. 'Back-office' computers typically handle other functions of the POS system such as inventory control, purchasing, receiving and transferring of products to and from other locations. Other typical functions of a POS system are: store sales information for enabling customer returns, reporting purposes, sales trends and cost/price/profit analysis. Customer information may be stored for receivables management, marketing purposes and specific buying analysis. Many retail POS systems include an accounting interface that 'feeds' sales and cost of goods information to independent accounting applications.

A multiple point of sale system used by big retailers like supermarkets and department stores has a far more demanding database and software architecture than that of a single station seen in small retail outlets. A supermarket with high traffic cannot afford a systemic failure, hence each point of sale station should not only be very robust both in terms of software, database and hardware specifications but also designed in such a way as to prevent causing a systemic failure - such as may happen through the use of a single central database for operations.

At the same time updating between multiple stations and the back end administrative computer should be capable of being efficiently performed, so that on one hand either at the start of the day or at any time each station will have the latest inventory to process all items for sale, while on the other hand at the end of the day the back end administrative computer can be updated in terms of all sale records.

This gets even more complicated when there is a membership system requiring real-time two-way updating of membership points between sale stations and the back end administrative computer.

Retail operations such as hardware stores (lumber yards), electronic stores and so-called multifaceted superstores need specialized additional features compared to other stores. POS software in these cases handles special orders, purchase orders, repair orders, service and rental programs as well as typical point of sale functions.^[18] Rugged hardware is required for point of sale systems used in outdoor environments. Wireless devices, battery powered devices, all-in-one units, and Internet-ready machines are typical in this industry.

Recently new applications have been introduced, enabling POS transactions to be conducted using mobile phones and tablets. According to a recent study, mobile POS (mPOS) terminals are expected to replace the contemporary payment techniques because of various features including mobility, upfront low cost investment and better user experience.^[19]

In the mid-2000s, the blind community in the United States engaged in structured negotiations to ensure that retail point of sale devices had tactile keypads. Without keys that can be felt, a blind person cannot independently enter her or his PIN. In the mid-2000s retailers began using 'flat screen' or 'signature capture' devices that eliminated tactile keypads. Blind people were forced to share their confidential PIN with store clerks in order to use their debit and other PIN-based cards. The blind community reached agreement with Walmart, Target, CVS and eight other retailers that required real keys so blind people could use the devices.

Physical configuration[edit]

Early stores typically kept merchandise behind a counter. Staff would fetch items for customers to prevent the opportunity for theft and sales would be made at the same counter. Self-service grocery stores such as Piggly Wiggly, beginning in 1916, allowed customers to fetch their own items and pass the point of sale on the way to the exit.

Many stores have a number of checkout stations. Some stations may have an automated cashier (self-checkout). Express lanes might limit the type of payment, or number or type of goods, to expedite service. If each checkout station has a separate queue, customers have to guess which line will move the fastest, to minimize their wait times; they are often frustrated to be wrong or be stuck behind another customer who encounters a problem or who takes a long time to check out. Some stores use a single, much longer but faster-moving line, that is served by multiple registers, which produces the same average wait time, but reduces the frustration and variance in wait time from person to person.^[20] Regardless of the configuration, checkout lines usually pass by impulse buy items to grab the attention of otherwise idle customers.

Hospitality industry[edit]

Hospitality point of sale systems are computerized systems incorporating registers, computers and peripheral equipment, usually on a computer network to be used in restaurants, hair salons or hotels. Like other point of sale systems, these systems keep track of sales, labor and payroll, and can generate records used in accounting and bookkeeping. They may be accessed remotely by restaurant corporate offices, troubleshooters and other authorized parties.

Point of sale systems have revolutionized the restaurant industry, particularly in the fast food sector. In the most recent technologies, registers are computers, sometimes with touch screens. The registers connect to a server, often referred to as a 'store controller' or a 'central control unit'. Printers and monitors are also found on the network. Additionally, remote servers can connect to store networks and monitor sales and other store data.

Typical restaurant POS software is able to create and print guest checks, print orders to kitchens and bars for preparation, process credit cards and other payment cards, and run reports. In addition, some systems implement wireless pagers and electronic signature-capture devices.

In the fast food industry, displays may be at the front counter, or configured for drive-through or walk-through cashiering and order taking. Front counter registers allow taking and serving orders at the same terminal, while drive-through registers allow orders to be taken at one or more drive-through windows, to be cashiered and served at another. In addition to registers, drive-through and kitchen displays are used to view orders. Once orders appear they may be deleted or recalled by the touch interface or by bump bars. Drive-through systems are often enhanced by the use of drive-through wireless (or headset) intercoms. The efficiency of such systems has decreased service times and increased efficiency of orders.

Another innovation in technology for the restaurant industry is wireless POS. Many restaurants with high volume use wireless handheld POS to collect orders which are sent to a server. The server sends required information to the kitchen in real time. Wireless systems consist of drive-through microphones and speakers (often one speaker will serve both purposes), which are wired to a 'base station' or 'center module.' This, in turn, will broadcast to headsets. Headsets may be an all-in-one headset or one connected to a belt pack.

In hotels, POS software allows for transfer of meal charges from dining room to guest room with a button or two. It may also need to be integrated with property management software.

Newer, more sophisticated systems are getting away from the central database 'file server' type system and going to what is called a 'cluster database'. This eliminates any crashing or system downtime that can be associated with the back office file server. This technology allows 100% of the information to not only be stored, but also pulled from the local terminal, thus eliminating the need to rely on a separate server for the system to operate.

Tablet POS systems popular for retail solutions are now available for the restaurant industry. Initially these systems were not sophisticated and many of the early systems did not support a remote printer in the kitchen. Tablet systems today are being used in all types of restaurants including table service operations. Most tablet systems upload all information to the Internet so managers and owners can view reports from anywhere with a password and Internet connection. Smartphone Internet access has made alerts and reports from the POS very accessible. Tablets have helped create the Mobile POS system, and Mobile POS applications also include payments, loyalty, online ordering, table side ordering by staff and table top ordering by customers. Regarding the payments, mobile POS can accept all kinds of payment methods from contactless cards, EMV chip-enabled cards, and mobile NFC enabled cards.^[21] Mobile POS (AKA mPOS) is growing quickly with new developers entering the market almost on a daily basis.

With the proliferation of low-priced touchscreen tablet computers, more and more restaurants have implemented self-ordering through tablet POS placed permanently on every table. Customers can browse through the menu on the tablet and place their orders which are then sent to the kitchen. Most restaurants that have iPad self-order menus include photos of the dishes so guests can easily choose what they want to order. This apparently improves service and saves manpower on the part of the restaurant. However this depends on how intelligently the system has been programmed to be.

As a case in point, some self-ordering systems not requiring staff assistance may not properly recognize a subsequent order from the same customer at a table. As a result, the customer is left waiting and wondering why his second order of food and drink is not being served.

Another example of how intelligent the system can be, is whether an order that has been placed but not yet been processed by the kitchen can be modified by the customer through the tablet POS. For such an unprocessed order the customer should be given the option to easily retrieve his order and modify it on the tablet POS. But when his order is being processed this function should then be automatically disabled.

Self-ordering systems are not always free completely from intervention by the staff and for some good reasons. For example, some restaurants require that items selected by the customers be attended to and can only be placed by the waiter who has the password required to do so. This prevents fake orders - such as may be entered by playful kids - and subsequent dispute on the items ordered. If alcoholic drinks are ordered, it also becomes necessary for the waiter to first verify the age of the customer before sending the order.

The technical specifications for implementing such self-ordering system are more demanding than a single cashier-controlled POS station. On the software and hardware side each tablet on a customer table has to be networked to the cashier POS station and the kitchen computer so that both are continually updated on orders placed. The common database that serves this network must also be capable of serving many concurrent users - cashier, customers, kitchen and perhaps even a drink bar.

It is therefore to be noted by developers that some databases like popularly used Microsoft Access may have the specifications that it is capable of usage by multiple concurrent users. However under the stress of a POS system, they can fail miserably resulting in constant errors and corruption of data.

POS systems are often designed for a variety of clients, and can be programmed by the end users to suit their needs. Some large clients write their own specifications for vendors to implement. In some cases, POS systems are sold and supported by third-party distributors, while in other cases they are sold and supported directly by the vendor.

The selection of a restaurant POS system is critical to the restaurant's daily operation and is a major investment that the restaurant's management and staff must live with for many years. The restaurant POS system interfaces with all phases of the restaurant operation and with everyone that is involved with the restaurant including guests, suppliers, employees, managers and owners. The selection of a restaurant POS system is a complex process that should be undertaken by the restaurant owner and not delegated to an employee. The purchase process can be summarized into three steps: Design, Compare and Negotiate. The Design step requires research to determine which restaurant POS features are needed for the restaurant operation. With this information the restaurant owner or manager can Compare various restaurant POS solutions to determine which POS systems meet their requirements. The final step is to Negotiate the price, payment terms, included training, initial warranty and ongoing support costs.^[22]

Accounting forensics[edit]

POS systems record sales for business and tax purposes. Illegal software dubbed 'zappers' can be used on POS devices to falsify these records with a view to evading the payment of taxes.

In some countries, legislation is being introduced to make cash register systems more secure. For example, the French treasury is estimated to be failing to collect approximately €14 billion of VAT revenue each year. The Finance Bill of 2016 is intended to address some of this loss by making it compulsory for taxpayers to operate on “secure systems”. Therefore, from 1 January 2018, all retail businesses in France are required to record customer payments using certified secure accounting software or cash register systems.

A certified cash register system must provide for the (i) incommutable, (ii) security and (iii) storage and archiving of data. All businesses required to comply must obtain a certificate from the cash register system provider which certifies that the system meets these requirements. This is because VAT taxpayers may need to provide a certificate to the tax authorities showing that their cash management system fulfills the new requirements.

If the business cannot provide this certificate to the tax authorities, they may be fined. And, if the tax authorities can demonstrate fraudulent use of the system, both the business and the software provider can face tax penalties, fines, and criminal sanctions. Certification can be obtained either from: a body accredited by the French Accreditation Committee (Comité français d’accréditation or COFRAC) or the software provider of the cash register system.

Security[edit]

Amberpos Retail Point Of Sale Software

Despite the more advanced technology of a POS system as compared to a simple cash register, the POS system is still as vulnerable to employee theft through the sale window. A dishonest cashier at a retail outlet can collude with a friend who pretends to be just another customer. During checkout, the cashier can bypass scanning certain items or enter a lower quantity for some items thus profiting thereby from the 'free' goods.

The ability of a POS system to void a closed sale receipt for refund purpose without needing a password from an authorized superior also represents a security loophole. Even a function to issue a receipt with a negative amount which can be useful under certain circumstances, can be exploited by a cashier to easily lift money from the cash drawer.

In order to prevent such employee theft, it is crucial for a POS system to provide an admin window for the boss or administrator to generate and inspect a daily list of sale receipts, especially pertaining to the frequency of cancelled receipts before completion, refunded receipts and negative receipts. This is one effective way to alert the company to any suspicious activity - such as a high number of cancelled sales by a certain cashier - that may be going on and to take monitoring action.

To further deter employee theft, the sale counter should also be equipped with a closed-circuit television camera pointed at the POS system to monitor and record all the activities.

At the back end, price and other changes like discounts to inventory items through the administration module should also be secured with passwords provided only to trusted administrators. Any changes made should also be logged and capable of being subsequently retrieved for inspection.

The sale records and inventory are highly important to the business because they provide very useful information to the company in terms of customer preferences, customer membership particulars, what are the top selling products, who are the vendors and what margins the company is getting from them, the company monthly total revenue and cost, just to name some.

It is therefore important that reports on these matters generated at the administrative back end be restricted only to trusted personnel. The database from which these reports are generated should also be secured via passwords or via encryption of data stored in the database so as to prevent them from being copied or tampered with.

Despite all such precautions and more, the POS system can never be entirely watertight in security from internal misuse if a clever but dishonest employee knows how to exploit many of its otherwise useful capabilities.

News reports on POS system hacking show that hackers are more interested in stealing credit card information than anything else. The ease and advantage offered by the ability of a POS system to integrate credit card processing thus have a downside. In 2011, hackers were able to steal credit card data from 80,000 customers because Subway's security and POS configuration standards for PCI Compliance - which governs credit card and debit card payment systems security - were 'directly and blatantly disregarded' by Subway franchisees.^[23]

In June 2016, several hundred of Wendy's fast food restaurants had their POS systems hacked by an illegally installed malware.^[24] The report goes on to say that 'the number of franchise restaurants impacted by these cyber security attacks is now expected to be considerably higher than the 300 restaurants already implicated' and that the 'hackers made hundreds of thousands of fraudulent purchases on credit and debit cards issued by various financial institutions after breaching Wendy's computer systems late last year'.

Again, these exploits by hackers could only be made possible because payment cards were processed through the POS system allowing the malware to either intercept card data during processing or steal and transmit unencrypted card data that is stored in the system database.

In April 2017, security researchers identified critical vulnerabilities in point of sale systems developed by SAP and Oracle ^[25] and commented, “POS systems are plagued by vulnerabilities, and incidents occurred because their security drawbacks came under the spotlight.” ^[26][27] If successfully exploited, these vulnerabilities provide a perpetrator with access to every legitimate function of the system, such as changing prices, and remotely starting and stopping terminals. To illustrate the attack vector, the researchers used the example of hacking POS to change the price of a MacBook to $1.^[28] The security issues were reported to the vendor, and a patch was released soon after the notification. Oracle confirmed^[29] security bug affects over 300,000 Oracle POS Systems

In some countries, credit and debit cards are only processed via payment terminals. Thus one may see quite a number of such terminals for different cards cluttering up a sale counter. This inconvenience is however offset by the fact that credit and debit card data is far less vulnerable to hackers, unlike when payment cards are processed through the POS system where security is contingent upon the actions taken by end-users and developers.

With the launch of mobile payment particularly Android Pay and Apple Pay both in 2015, it is expected that because of its greater convenience coupled with good security features, this would eventually eclipse other types of payment services - including the use of payment terminals. However, for mobile payment to go fully mainstream, mobile devices like smartphones that are NFC-enabled must first become universal. This would be a matter of several years from the time of this writing (2017) as more and more models of new smartphones are expected to become NFC-enabled for such a purpose. For instance, iPhone 6 is fully NFC-enabled for mobile payment while iPhone 5 and older models are not. The aforesaid disastrous security risks connected with processing payment card usage through a POS system would then be greatly diminished.

See also[edit]

Free Retail Point Of Sale Software For Windows

• Windows Embedded Industry (formerly Windows Embedded POSReady), an operating system largely used on POS machines

References[edit]

Retail Point Of Sale Software Australia

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18. ^POS Software Features via Primaseller
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21. ^'mPOS | Market-Inspector'. www.epossystemsguide.co.uk (in Danish). Retrieved 2016-05-03.
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24. ^Seals, Tara (13 June 2016). 'Wendy's Point of Sale Hack Grows Bigger'. Infosecurity. Retrieved 15 October 2017.
25. ^'SAP point-of-sale systems were totally hackable with $25 kit'. The Register. 29 August 2017.
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28. ^ERPScan inc (24 August 2017). 'How to buy a MacBook for $1, or hacking SAP POS'. Retrieved 15 October 2017 – via YouTube.
29. ^'Security Bug Affects Over 300,000 Oracle POS Systems'. Catalin Cimpanu. 31 January 2018. Retrieved 31 January 2018 – via BleepingComputer.

External links[edit]

• Point of sale at Curlie